PERCEPTION

Perception of the level of CUSTOMER SERVICE is a leading indicator for customer retention. Whether your customers are retail consumers, patients in a health care setting or your own employees, the number of customers who remain loyal depends on how they are treated with each transaction and how effectively their complaints are handled. Our learning systems have a direct impact on the reduction of complaints. Managed care facilities that implemented our training experienced a reduction of complaints up to 40%.

TRAINING

Employee morale is an important factor in delivering quality service. Our training is fun and entertaining. It inspires cooperation and gives staff techniques for handling difficult situations. We work to meet the needs of employers who want to deliver training in shorter and shorter time periods yet preserve the impact. The implementation time of our programs ranges from two to twelve hours. We can supply you with everything you need to change your service culture. Training programs may be delivered on site by your own trainers. We offer Train-the-Trainer sessions to help your staff excel in motivating others.

Are you burdened with high turnover of employees? Do your customers turn over too? We can help to build employee and customer loyalty resulting in higher sales and profits through staff selection and customer service training.

Consider these courses that will help your HRD department hire more effectively and boost retention.
  • Hiring Winning Talent
  • Retaining Winning Talent
  • Managing Work Expectations

RETURN ON INVESTMENT -- Hire right, train light

To cement the learning and to show a direct benefit to your organization, we offer cost saving and service improvement campaigns that may be completed in 30 days. Our GOOD and BAD campaigns outperform ordinary suggestion and incentive campaigns 3 to 1. Our supplier guarantees your cost savings will exceed your investment or you get your money back.

SERVICE FIRST VIDEO LIBRARY

This is a 12 tape video library ideal for use by managers who want to install a variety of customer service options in their company. Videos are 12-17 minutes and come with a PowerPoint disk for reproducing handouts, overheads, or computer projected screens. Ideal for presenting 45-60 minutes sessions.

This program is available with skill practices for healthcare.